EWOV is currently recruiting for the following positions:
Conciliator
- Alternative Dispute Resolution
- Great Staff Benefits
- Modern office in ideal CDB location
The Energy and Water Ombudsman (Victoria) (EWOV) receives, investigates and resolves complaints made by electricity, gas and water customers. We’re independent of industry and government and currently have a team of over 100 staff.
Reporting to a Conciliation Team Manager, Conciliators work on multiple cases ranging from initial enquiry, through to case investigation and resolution. The cases range from simple to complex.
Working as part of a small dedicated and professional team the ideal candidate will have the ability to provide excellent customer service by dealing with matters in a highly professional manner to facilitate resolutions.
This is a 12 month contract position.
This role will suit a self motivated person with a flexible approach who has:
- Excellent verbal and written communication
- Highly developed problem solving skills
- Investigation and negotiation skills
- Strong time management and administrative skills
Previous experience in an alternative dispute resolution environment will be highly regarded.
EWOV can offer you:
- Competitive salary
- Comprehensive training
- Great staff benefits including rostered days off, birthday leave and massages
- Employee Support Service
EWOV is an equal opportunity employer which promotes a safe, healthy and harassment-free workplace.
If you are interested in this opportunity please submit your resume and cover letter addressing the key selection criteria outlined in the position description here.
We're always on the lookout for great people to work at EWOV. If you think you've got what it takes, send your resume in to ewov.confidential@ewov.com.au for us to review if a position arises.