While we work closely with a range of stakeholders, EWOV is a completely independent organisation. It’s not part of industry; it’s not part of government; it’s not a regulator; and it’s not a consumer advocate.
Our stakeholder relationships help us achieve our aim of ensuring that important information on customer complaints is accessible—to customers, their representatives, industry, government and regulators—in meaningful and useful ways.
A number of Memorandums of Understanding exist between EWOV and other bodies. See below for more.