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Compliments and complaints about EWOV statement
Do you have a compliment or a complaint about our services? We use this feedback to review and improve our services.
If you would like to provide a compliment to EWOV please email ewovinfo@ewov.com.au or call 1800 500 509.
If you have a complaint about EWOV, please read the statement and policies below. These policies explain how you can make a complaint, how we handle these and what the
possible outcomes are. In most cases, we will acknowledge your complaint within
three business days of receiving it and will let you know the outcome within 10
business days.
Complaints about service
Do you have a complaint about the service you have received from an EWOV staff member? Please read our policy about how we receive and handle service complaints.
Complaints about case closure
Do you have a complaint about the closure of your case? Please read our policies about how we receive and handle complaints about case closure.
Complaints about privacy
We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles with respect to the collection, retention, storage and disposal of personal information.
Visit our Privacy page for more information.
Complaints about the scheme and Ombudsman
Do you have a complaint about EWOV’s jurisdiction, operations of EWOV or the Ombudsman? Please read our policy about how we receive and handle complaints about the scheme and Ombudsman.
Feedback about our website
Do you have some feedback about our website? We use this feedback to improve the content on our website.
Please email us at ewovinfo@ewov.com.au