EWOV is an industry-based external dispute resolution scheme. It provides customers with an accessible, informal, speedy and free alternative to formal legal processes.
To help you understand EWOV better, this section of our website explains how our scheme was set up, its governance structure, its constitution, charter and principles underpinning the way we work, and our relationships with key stakeholders.
You’ll also find information about the complaints we can deal with (and those we can’t).
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