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ABOUT EWOV
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GOT A PROBLEM?
the many ways that EWOV can help
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Your supply has been cut off
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COMMUNITY
reaching out to the community
Does your client have a problem with an energy or water company?
How does EWOV deal with the complaint?
Are you handling the issue for your client?
Has your client’s supply been disconnected or restricted?
EWOV’s community outreach work
Useful contact info for community agencies
CASE STUDIES
snapshots of EWOV investigations
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Dual fuel case studies
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Binding Decision case studies
Systemic issues
Weekly Case Study
RESEARCH
EWOV reports on the bigger picture
Public submissions
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Memorandum of Understanding
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Information on energy disconnection and water restriction rates
Information on rates of customers switching energy retailer
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PUBLICATIONS
EWOV's facts and information
USEFUL LINKS
sites you may find useful
EWOV scheme participants (energy and water companies)
EWOV scheme participants (energy and water companies)
Energy & water
Energy & Water Ombudsman NSW
Energy and Water Ombudsman Queensland
Energy Industry Ombudsman South Australia
Energy Ombudsman Tasmania
Energy Ombudsman Western Australia
New Zealand Electricity and Gas Complaints Commission
Other
The Australian and New Zealand Ombudsman Association
(ANZOA)
Consumer Affairs Victoria
Commonwealth Ombudsman
Complaint Line
Equal Opportunity Commission Victoria
Health Services Commissioner Victoria
Insurance Brokers Disputes Ltd
Financial Ombudsman Service
(formed on 1 July 2008, merging the Banking and Financial Services Ombudsman, the Insurance Ombudsman Service and the Financial Industry Complaints Service)
Legal Services Commissioner
Ombudsman Victoria
Postal Industry Ombudsman
Public Transport Ombudsman (Victoria)
Superannuation ComplaintsTribunal
Telecommunications Industry Ombudsman
Consumer services
ACCC's Consumer pages
(incorporates the former Consumers Online)
Consumer Action Law Centre
Consumer Utilities Advocacy Centre
'Do not call' Register
National Association of Community Legal Centres
(Australia)
Victoria Legal Aid
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