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    Electricity companies

    Electricity retailers

    AGL Sales
    Customer service: 131 245

    Australian Power & Gas
    Customer enquiries: 133 298

    Aurora Energy
    Accounts, connections, general: 1300 132 003
    Emergencies and service difficulties: 132 004

    Click Energy
    Customer service: 1800 775 929

    Country Energy
    Customer enquiries: 132 356
    Electricity supply interruptions: 13 20 80

    Dodo Power & Gas

    Customer service: 1300 37 47 57

    Energy Australia
    Residential enquiries: 13 15 35
    Business enquiries: 13 13 67

    Energy One
    Customer enquiries: 1300 137 522

    Ergon Energy
    Customer service: 131 046
    Faults & emergencies (QLD only): 132 296

    Integral Energy Australia
    Customer enquiries: 131 081

    Jackgreen
    Enquiries: 1300 465 225

    Momentum Energy
    Customer enquiries 1300 662 778

    Neighbourhood Energy
    Customer enquiries: 1300 764 860

    Origin Energy
    Customer enquiries: 132 461
    Power & street light failure (24 hours):
    13 12 80 (CitiPower distribution area)
    13 24 12 (Powercor distribution area)

    Powerdirect
    Customer enquiries: 1300 307 966

    Red Energy
    Customer enquiries: 131 806

    Simply Energy
    Customer enquiries: 13 88 08

    Sun Retail (formerly ENERGEX) (acquired by OE)
    Customer enquiries:  131 253
    Electricity emergencies:  136 262

    TRUenergy (formerly TXU)
    Customer service enquiries: 133 466

    Victoria Electricity
    Customer service enquiries: 1300 136 749


    Electricity distributors

    CitiPower
    Service faults and difficulties: 131 280
    General customer enquiries: 1300 301 101

    Jemena Electricity Networks (formerly Alinta AE) 
    Enquiries, 24 hour faults and emergencies: 131 626
    Jemena area: Melbourne's northern and south western suburbs

    Powercor Australia
    Service faults and difficulties: 132 412
    General customer enquiries: 132 206

    SP AusNet
    Customer service enquiries: 1300 360 795
    Faults & emergencies: 131 799

    United Energy (Jemena)
    Distribution general enquiries: 1300 131 689
    24-hour faults & emergencies: 132 099
    United Energy area:  Melbourne's south eastern suburbs and the Mornington Peninsula


    Electricity transmission 

    Basslink (National Grid)
    Enquiry line: (03) 9629 9919

    SPI PowerNet (SP AusNet)
    Head office: (03) 8635 7333
    Technical services: (03) 9688 1400


     


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    Last updated 05/03/10