EWOV scheme participants (energy and water companies)
The Essential Services Commission's website has information on choosing a retailer and a list of retailers marketing to residential and small business customers.
Electricity retailers
AGL Sales
Customer service: 131 245
Australian Power & Gas
Customer enquiries: 133 298
Aurora Energy
Accounts, connections, general: 1300 132 003
Emergencies and service difficulties: 132 004
Click Energy
Customer service: 1800 775929
Country Energy
Customer enquiries: 132 356
Electricity supply interruptions: 13 20 80
Dodo Power & Gas
Customer service: 1300 37 47 57
Energy Australia
Residential enquiries: 13 15 35
Business enquiries: 13 13 67
Energy One
Customer enquiries: 1300 137 522
Ergon Energy
Customer service: 131 046
Faults & emergencies (QLD only): 132 296
Integral Energy Australia
Customer enquiries: 131 081
Lumo Energy (formerly Victoria Electricity)
Customer service enquiries: 1300 11 5866
Momentum Energy
Customer enquiries 1300 662 778
Neighbourhood Energy
Customer enquiries: 1300 764 860
Origin Energy
Customer enquiries: 132 461
Power & street light failure (24 hours):
13 12 80 (CitiPower distribution area)
13 24 12 (Powercor distribution area)
Powerdirect
Customer enquiries: 1300 307 966
Red Energy
Customer enquiries: 131 806
Simply Energy
Customer enquiries: 13 88 08
Sun Retail (formerly ENERGEX) (acquired by Origin Energy)
Customer enquiries: 131 253
Electricity emergencies: 136 262
TRUenergy (formerly TXU)
Customer service enquiries: 133 466
Electricity distributors
CitiPower
Service faults and difficulties: 131 280
General customer enquiries: 1300 301 101
Jemena Electricity Networks (formerly Alinta AE)
Enquiries, 24 hour faults and emergencies: 131 626
Powercor Australia
Service faults and difficulties: 132 412
General customer enquiries: 132 206
SP AusNet
Customer service enquiries: 1300 360 795
Faults & emergencies: 131 799
United Energy (Jemena)
Distribution general enquiries: 1300 131 689
24-hour faults & emergencies: 132 099
Electricity transmission
Basslink (National Grid)
Enquiry line: (03) 9629 9919
SPI PowerNet (SP AusNet)
Head office: (03) 8635 7333
Technical services: (03) 9688 1400
Natural gas retailers
AGL Sales
Customer service: 131 245
Faults & emergencies: 132 771
Australian Power & Gas
Customer enquiries: 133 298
Dodo Power & Gas
Customer service: 1300 37 47 57
EnergyAustralia
Residential enquiries: 13 15 35
Business enquiries: 13 13 67
Origin Energy Gas
Customer enquiries: 132 461
Supply faults: 132 973
Emergencies: 1800 676 300
Red Energy
Customer enquiries: 131 806
Simply Energy
Customer enquiries: 13 88 08
Sun Gas Retail (formerly ENERGEX)
Customer enquiries: 131 253
TRUenergy (formerly TXU)
Customer Service Enquiries 24hrs: 133 466
Victoria Electricity
Customer service enquiries: 1300 136 749
LPG retailers
Elgas
Customer service: 131 161
Kleenheat
Customer service: 132 180
Origin Energy
Customer service: 132 462
Powergas
Customer service: 1800 134 189
Supagas
Customer service: 137 872
Natural gas distributors
Envestra Ltd (is also the responsible entity for Vic Gas Distribution Pty Ltd)
Phone: 1800 808 526
Multinet Gas
Faults: 132 691
General: 03 9265 7700
SP AusNet
Customer Service Enquiries: 1300 360 795
Gas supply faults: 132 083
Metropolitan water retailers
City West Water
Billing and general enquiries: 131 691
Bill payments and balances: 131 971
Faults & emergencies: 132 642
South East Water
General enquiries: 131 694
Account enquiries: 131 851
24 hour emergency: 132 812
Yarra Valley Water
General enquiries: 131 721
Account enquiries: 131 721
Emergencies & faults: 132 762
Regional urban water corporations
Barwon Water
Customer enquiries 1300 656 007
Service faults (24 hours) 1300 656 007
Central Highlands Water
Customer enquiries: (03) 5320 3111
Emergency: 1800 061 514
Coliban Water
Customer enquiries: 1300 363 200
Emergencies: 1300 363 200
East Gippsland Water
Customer enquiries: 1800 671 841
24 hour emergency: 1300 134 202
Gippsland Water
Customer enquiries: 1800 050 500
Emergencies: 1800 057 057
Goulburn Valley Water
Customer enquiries: (03) 5832 0400
24 hour emergency: 1800 454 500
Grampians Wimmera Mallee Water
Customer enquiries: 1800 685 353
24 hour emergency: 1800 808 814
Lower Murray Water
Head Office Telephone: (03) 5051 3400
Emergency (Urban): 1800 808 830
Emergency (Rural Irrigation): (03) 5051 0777
North East Water
Customer enquiries: 1300 361 633
Emergency: 1300 361 644
South Gippsland Water
Enquiries: 1300 851 636
Emergencies: (03) 5682 1222
Wannon Water
Customer enquiries: 1300 926 666 or 1300 WANNON
Emergencies: 1300 926 668
Western Water
Customer calls: 1300 650 425 (local call)
Emergencies: 1300 650 425
Customer service: 1300 650 422
Westernport Water
Enquiries: (03) 5952 2393
24 hour emergency: 1800 249 090
Rural water corporations
Goulburn-Murray Water
Customer enquiries: 1800 013 357
Emergencies: 1800 064 184
Southern Rural Water
Customer enquiries: (03) 5139 3100
Emergencies (south eastern Victoria): 0412 860 250
Emergencies (south western Victoria): 0417 589 183
Rural urban water corporations
Grampians Wimmera Mallee Water (formerly Wimmera Mallee Water)
Customer enquiries: (03) 5362 0200
Emergencies: (03) 5381 1026
Lower Murray Water
Head Office Telephone: (03) 5051 3400
Emergency (Urban): 1800 808 830
Emergency (Rural Irrigation): (03) 5051 0777
Metropolitan water wholesaler
Melbourne Water
Enquiries: 131 722
Emergencies: 132 446