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Hardship - where are we on the journey?
Presentations from EWOV's second hardship conference
Looking at the key issues faced by energy and water customers experiencing financial hardship, and at how companies, regulators and governments can best respond.
(2 March 2009)
Note: Presentations will be included as they become available.
The EWOV Connection: Drawing on EWOV complaint data
Fiona McLeod, Energy and Water Ombudsman (Victoria)
Keynote address: Latest developments in the UK relating to hardship issues, including the progress of Ofgem's Fuel Poverty Action Programme
Allan Asher, former Deputy Chairman of ACCC and former CEO of energywatch
The broader context of utility hardship
David Imber, Policy and Public Affairs Manager, Victorian Council of Social Service
Gavin Dufty, Manager Policy and Research, St Vincent de Paul
What's worked with current hardship programmes: A Hardship Report Card
Phil Waren, Manager Compliance, Essential Services Commission
Concessions and Grants
Odete Rodrigues, Senior Program Adviser, Department of Human Services Concessions Business Unit
The on-the-ground reality: Customers speak about their experiences of hardship
Moderator: Sue Fraser, Senior Manager Social Advocacy, Kildonan UnitingCare
The pointy end of managing hardship: company perspectives:
From the perspectives of hardship workers
Richard Foster, Executive Officer, Financial and Consumer Rights Council
A Government and Regulatory Response
The Hon Mr Peter Batchelor, Minister for Energy and Resources
Wendy Heath, Senior Manager, Regulatory, Essential Services Commission
Fiona Walker, Director, Markets, Australian Energy Regulator
Peter Clements, Director, Energy Retail and Distribution, Department of Primary Industries and Chair Retail Policy Working Group, Ministerial Council on Energy
Minster for Energy and Resources, Speech – Energy Hardship Conference – March 2009
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