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Fact Sheets
What happens next?
What happens after you contact EWOV.
Choosing an energy retailer
Information for residential and small business customers about electricity and gas rights and retail competition.
New transitional housing tenants
Helping transitional housing tenants avoid energy and water hassles.
High electricity, natural gas or water bills
Information to help residential customers understand why they may have received a bill that is higher than usual.
Estimated bills and meter access
Explains when and why bills are issued based on estimated meter readings.
Can't pay your energy or water bill?
What residential customers should do if they can't pay their bill, and the payment assistance that may be available to them.
Disconnection and restriction for debt
Helping residential customers undertand their rights and responsibilies and the assistance which may be available to them.
Electricity, gas and water meters
Explaining different meter types and how technology is changing.
Smart electricity meters
Information about smart meters. For more information, please visit the Department of Primary Industries.
EWOV and LPG
Information on what type of LPG (bottle gas) problems EWOV can assist with.
Charges on water bills (metropolitan water corporations)
Explains the main charges on the bills of residential water customers in metropolitan Melbourne — and how and when these charges are applied.
Charges on water bills (regional urban water corporations)
Explains the main charges on the bills of residential customers of regional urban water authorities — and how and when these charges are applied.
Water licensing and EWOV
Help with deciding where to lodge your complaint about water licensing.
EWOV for Members of Parliament
Information to help Members of Parliament and Electorate Officers understand when and how to contact EWOV.
Basic energy and water fact sheet
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