EWOV Essentials

We can help with electricity, gas (natural and LPG) and water problems that can't be resolved directly with an electricity, gas or water company. Our services are free and available to everyone.

What kinds of problems?

the provision and supply of a service (or the failure to provide or supply it)

billing

credit and payment services disconnections and restrictions

refundable advances (security deposits)

land and property issues

How do we resolve problems?

Most things can be sorted out through discussion and agreement. In a small number of cases, the Ombudsman makes a final decision—just like an umpire. Decisions are binding on energy and water companies and may include awards of up to $20,000 or, if all parties agree, up to $50,000.

Read more about case handling.

Freecall 1800 500 509

Check out the best way for you to contact us.

Return to the Message from the Ombudsman.

Helping you
keep an eye
on energy and
water customer
issues being raised
in the news