Search:
A-
A+
Text Size
Print
HOME
a quick look at EWOV
Latest News
Who we are
How to lodge a complaint
Not satisfied with the response
Questions and Answers
Can EWOV help?
ABOUT EWOV
what EWOV does
Corporate governance
History
Media Resources
Complaint handling
Other roles
What’s our mission?
Guiding principles
Jobs at EWOV
Contact Us
Scheme participants
EWOV's Policies
Internal Complaints Handling Policy
Staff benefits
Working with other Ombudsmen
EWOV Cultural Values
GOT A PROBLEM?
the many ways that EWOV can help
How to make a complaint
How we handle cases
Things EWOV can and can’t deal with
Questions customers often ask us
Understanding a high bill
Help with paying bills
Your supply has been cut off
Concessions and grants information
Pricing and billing
Moving in or out
Switching energy retailer
Using energy and water efficiently
Protecting consumers
About meters
Smart meters
Solar
Power interruptions and surges
Trees and powerlines
Complaint Form
Rental housing
Issues categories
COMMUNITY
reaching out to the community
Does your client have a problem with an energy or water company?
How does EWOV deal with the complaint?
Are you handling the issue for your client?
Has your client’s supply been disconnected or restricted?
EWOV’s community outreach work
Useful contact info for community agencies
CASE STUDIES
snapshots of EWOV investigations
Electricity case studies
Gas case studies
Dual fuel case studies
Water case studies
Binding Decision case studies
Systemic issues
Weekly Case Study
RESEARCH
EWOV reports on the bigger picture
Public submissions
Conferences and Events
Memorandum of Understanding
Reports
Information on energy disconnection and water restriction rates
Information on rates of customers switching energy retailer
Surveys
Consumer Resources
PUBLICATIONS
EWOV's facts and information
USEFUL LINKS
sites you may find useful
EWOV scheme participants (energy and water companies)
Aiming for faster complaint resolution
Building Customer Capability
Energy and water issues making news
ESC's 'Your choice' campaign
EWOV Essentials and Survey
Hardship contacts
New Fact Sheet
What's new in water?
Water Prices
Water customer service code—updated GSLs
Water prices—final decision—household bills
The ESC has now published a Final Decision in its Metropolitan Water Price Review 2009-13.
The table below shows the overall impact of the prices approved in the Final Decision—by estimating annual bills for an 'average' household in 2009-10 and 2012-13 (as the first and final years of the regulatory period).
Water business
Current bill
2008-9
Final decision
2009-10
Final decision
2012-13
City West Water
$568
$641
$858
South East Water
$566
$662
$894
Yarra Valley Water
$585
$687
$960
*Source: page 6, 2009 Water Price Review: Final Decision Summary. $ are expressed in Jan 2009 prices. Estimated annual household bills are based on a typical consumption of 165 kilolitres each. Figures do not include Melbourne Water drainage and water charges or Parks Victoria charges.
The ESC approved the businesses' proposed Guaranteed Service Level (GSL) events and an increase in GSL payments from $25 to $50. The 3 metropolitan water retailers must provide the ESC with their revised Customer Charters by 21 August 2009.
The ESC also noted in its Final Decision that it recognises affordability will be an issue for particular customer groups, such as low income and vulnerable groups—it says that during 2009-10, it will work with the three metropolitan retailers, customer and welfare groups, relevant government departments and other stakeholders on defining and implementing an effective hardship GSL event for introduction in 2010-11.
More information
»
2009 Water Price Review Final Decision
—documents and fact sheets, including in languages other than English.
Water customer service code—updated GSLs
On 22 June 2009, the ESC released an updated Customer Service Code—Metropolitan Retail and Regional Water Businesses. The amendments relate to Schedule 1: Approved GSLs, and Schedule 2: Approved Service Standards.
More information
»
Customer Service Code
: Metropolitan Retail and Regional Water Businesses
What does this mean for you?
Make sure you use the latest versions when you're working with your clients.
Return to
Message from the Ombudman
.
Latest information
about metropolitan
water prices and
the Customer
Code
© EWOV Ltd ABN 57 070 516 175
Media
Privacy
Disclaimer
Authority to Act
Your Feedback
Contact Us