We can help with electricity, gas (natural and LPG) and water problems that can't be resolved directly with an electricity, gas or water company. Our services are free and available to everyone.

What kinds of problems?

the provision and supply of a service (or the failure to provide or supply it)

billing

credit and payment services disconnections and restrictions

refundable advances (security deposits)

land and property issues

How do we resolve problems?

Most things can be sorted out through discussion and agreement. In a small number of cases, the Ombudsman makes a final decision—just like an umpire. Decisions are binding on energy and water companies and may include awards of up to $20,000 or, if all parties agree, up to $50,000.

Read more about case handling.

Freecall 1800 500 509

Check out the best way for you to contact us.

EWOV Connect Survey

An opportunity to tell us what you think ...

In preparing EWOV Connect, we draw on our regular contact with consumer representatives—to include information we think you’ll find interesting and useful. We're always delighted to get feedback from EWOV Connect readers as well—informally at any time and through our annual readers survey.

With this issue of EWOV Connect, you have the opportunity to complete a short survey.

We'd really appreciate it if you could take a few minutes to fill it in and fax or post it back to us:

Free fax: 1800 500 549

Free post (no stamp required): EWOV, Reply Paid 469, Melbourne 8060

Download the survey.

Return to Message from the Ombudman.

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