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Hardship contacts for energy companies
Energy Retailers Contact Points for Customers Contact Points for financial counsellors
AGL
(Staying Connected)
1300 695 925 1300 659 925
Australian Power & Gas
(Energy Support Program)
1800 007 225  
Click Energy 1800 775 929 (07)2852 8311
Country Energy
(Country Support)
132 356  
Dodo Power & Gas 1300 37 47 57  
EnergyAustralia
(Energy Assist)
1300 723 492  
Jackgreen 1300 465 225  
Momentum Energy 1300 662 778 (03) 8612 6490
Neighbourhood Energy 1300 764 860 (03) 9519 8077
Origin Energy
(Power On)
13 24 61 1800 626 320
Powerdirect
(Stay Connected)
1300 559 432 1300 559 432
Red Energy
(Customer Care Team)
131 806 or
(03) 9425 2728
(03) 9425 2728
Simply Energy
(Bill Assist)
1800 094 121 1800 094 121
TRUenergy
(Hardship Assistance)
1800 558 643  
Victoria Electricity
(Energy Account Support and Enquiries Team)
1800 989 321  


Hardship contacts for water companies
Energy Retailers Contact Points for Customers Contact Points for financial counsellors
Barwon Water 1300 656 007 (03) 5226 9901
(03) 5226 9902
(03) 5226 9903
Central Highlands Water (03) 5320 3111 or
1800 444 553
(03) 5320 3324
City West Water 131 691  
Coliban Water 1300 363 200  
East Gippsland Water 1300 720 700  
Gippsland Water 1800 050 500  
Goulbum Valley Water 1300 360 007  
Goulbum Valley Water 1800 013 357 or
(03) 5833 5531
<(03) 5833 5531
Grampians Wimmera Mallee Water 1300 695 961  
Lower Murray Water (03) 5051 3400  
North East Water 1300 361 633 (02) 6022 2518
South East Water 131 851  
South Gippsland Water 1300 851 636  
Wannon Water 1300 926 666 (03) 5551 1040
Western Water 1800 093 558  
Westemport Water 1300 720 711 or
(03) 5956 4144
 
Yarra Valley Water 131 721  



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Two contact lists
to help you
help clients facing
energy or water
financial difficulties

When phoning
the energy or
or water company
ask to be put through
to the consumer
assistance or
hardship team

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