Search:
A-
A+
Text Size
Print
HOME
a quick look at EWOV
Latest News
Who we are
How to lodge a complaint
Not satisfied with the response
Questions and Answers
Can EWOV help?
ABOUT EWOV
what EWOV does
Corporate governance
History
Media Resources
Complaint handling
Other roles
What’s our mission?
Guiding principles
Jobs at EWOV
Contact Us
Scheme participants
EWOV's Policies
Internal Complaints Handling Policy
Staff benefits
Working with other Ombudsmen
EWOV Cultural Values
GOT A PROBLEM?
the many ways that EWOV can help
How to make a complaint
How we handle cases
Things EWOV can and can’t deal with
Questions customers often ask us
Understanding a high bill
Help with paying bills
Your supply has been cut off
Concessions and grants information
Pricing and billing
Moving in or out
Switching energy retailer
Using energy and water efficiently
Protecting consumers
About meters
Smart meters
Solar
Power interruptions and surges
Trees and powerlines
Complaint Form
Rental housing
Issues categories
COMMUNITY
reaching out to the community
Does your client have a problem with an energy or water company?
How does EWOV deal with the complaint?
Are you handling the issue for your client?
Has your client’s supply been disconnected or restricted?
EWOV’s community outreach work
Useful contact info for community agencies
CASE STUDIES
snapshots of EWOV investigations
Electricity case studies
Gas case studies
Dual fuel case studies
Water case studies
Binding Decision case studies
Systemic issues
Weekly Case Study
RESEARCH
EWOV reports on the bigger picture
Public submissions
Conferences and Events
Memorandum of Understanding
Reports
Information on energy disconnection and water restriction rates
Information on rates of customers switching energy retailer
Surveys
Consumer Resources
PUBLICATIONS
EWOV's facts and information
USEFUL LINKS
sites you may find useful
EWOV scheme participants (energy and water companies)
EWOV's quarterly newsletter for community agencies.
Download
the latest
EWOV Connect - Issue 23
(Summer 2011/12).
Previous editions of EWOV Connect:
Summer 2011/12
Winter 2011
Autumn 2011
Summer 2010/11
Spring 2010
Winter 2010
Autumn 2010
Summer 2009/10
Spring 2009
Winter 2009
Autumn 2009
Summer 2008/09
Spring 2008
Winter 2008
Autumn 2008
Download the latest edition of Connect
© EWOV Ltd ABN 57 070 516 175
Media
Privacy
Disclaimer
Authority to Act
Your Feedback
Contact Us