Information on energy disconnection and water restriction rates

What effect has the WDP had on the rate of disconnections in Victoria?

The following table is taken from the ESC’s Energy Retail Businesses Comparative Performance Report for the 2006-07 Financial Year (p. 69)


* The retailers only commenced reporting gas reconnections in the same name from
1 January 2006 so there was only six months of data reported in 2005-06.

EWOV cases about disconnection

EWOV cases about actual disconnection of energy show a similar pattern — a drop following the introduction of WDP in December 2004.

However, we noticed an increase in 2007 — although not to the level of disconnections prior to the introduction of WDP.



Victoria’s disconnection rates compared to other states

The following table is taken from the Australian Energy Regulator’s State of the Energy Market 2007 report (p. 195).



Restriction of water for non-payment

From the ESC’s Water Performance Report: Performance of Urban Water and Sewerage Businesses 2006-07 (April 2008) (p.vi):

In 2006-07, a total of 2,125 domestic customers (including 438 domestic customers on concession) and 40 non-domestic customers had their water supply restricted for non-payment of water bills. This is an increase of 16 per cent on the previous year. All bar 123 of these domestic restrictions occurred in regional Victoria.