Who we areThe Energy and Water Ombudsman (Victoria) (EWOV) is an alternative dispute resolution scheme. It is not a government body, but a not-for-profit company. It receives, investigates and resolves customer complaints about electricity, natural gas, bottled gas (LPG) and water companies operating in Victoria.
These companies – our scheme participants – pay an annual fee and also pay for each complaint received against them. That gives them an interest in resolving complaints at their companies before they get to EWOV.
EWOV has a Charter and Constitution. The Charter sets out our jurisdiction, that is, Things EWOV can and can't deal with.
Our services are free to customers, but we will only investigate a complaint after the company has had a reasonable opportunity to resolve it. That usually means at least two contacts with the company.
‘We can give you information, point you in the right direction or investigate your concerns.’
How we handle cases
Freecall:
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1800 500 509
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| Freefax: |
1800 500 549 |
| Interpreter: |
131 450 |
NRS:
National Relay Service Information
If you are deaf, or have a hearing impairment or speech impairment,
contact us through the National Relay Service
|
133 677 |
| Email: |
ewovinfo@ewov.com.au |
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