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Can the company estimate my bills?
An energy or water company should use its best endeavours to provide you with a bill based on an actual reading of your meter. Read more

Can the company bill me back past the current period?
Yes, it can issue a backbill or a catch-up bill — but there are limits on how far back it can go. Read more

What if I can't afford to pay the bill by the due date?
It's important to tell the company — so, the first step is to ring the contact centre. Read more


See also Questions customers often ask us

Jimmy

‘The conciliation process
is the key to our work’

Read some of the case studies


COMPANY CONTACTS

Electricity
Gas
Water

CONTACT EWOV

Freecall:
1800 500 509
Freefax: 1800 500 549
Interpreter: 131 450
NRS:

 

 

A phone solution for people who are deaf or have a hearing or speed impairment

 

National Relay Service Information

If you are deaf, or have a hearing impairment or speech impairment,
contact us through the National Relay Service

  • TTY users phone 1800 555 677 then ask for 1800 500 509
  • Speak and Listen users phone 1800 555 727 then ask for 1800 500 509
  • Internet relay users connect to the NRS then ask for 1800 500 509
133 677
Email:  ewovinfo@ewov.com.au
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