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Questions and Answers

Can the company estimate my bills?
An energy or water company should use its best endeavours to provide you with a bill based on an actual reading of your meter. Read more

Can the company bill me back past the current period?
Yes, it can issue a backbill or a catch-up bill — but there are limits on how far back it can go. Read more

What if I can't afford to pay the bill by the due date?
It's important to tell the company — so, the first step is to ring the contact centre. Read more


See also Questions customers often ask us

Jimmy

‘The conciliation process
is the key to our work’

Read some of the case studies


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BOSNIAN: BOSANSKI Evo šta treba da uradite ako imate problema sa Vašim snabdjevačem struje, gasa ili vode. Ako niste u mogućnosti da riješite problem sa snabdjevačem struje, gasa ili vode, Energy and Water Ombudsman (Victoria) Vam može pomoći. Naše usluge su besplatne i nepristrasne. Zapamtite da prvo morate pokušati da riješite problem sa Vašim snabdjevačem struje, gasa ili vode prije nego što se obratite nama. Besplatan poziv: 1800 500 509. Služba prevođenja I tumačenja: 131 450.
© 2008 EWOV Ltd ABN 57 070 516 175
Last updated 05/03/10