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18-19 November 2008
Our November 2008 EWOV scheme participant conference rated highly with attendees—4.2 overall, and up from 4.1 last year. Recognition of the value of being proactive, strategic, accessible, realistic, positive—and more—when it comes to customer service, came through clearly at the conference and in the evaluations.
The conference rated highly on:
- information sharing across different industries
- speakers/presenters
- confirmation of current processes/directions that scheme participants have in place
- raising awareness for scheme participants to improve their internal complaint handling processes, while maintaining great customer service
- organisation, venue and facilities.
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