You must try to resolve it with the company
Before you contact EWOV with your complaint, you must first try to resolve the issue with your electricity, gas or water company. If you're not sure which company you're with, check your bill.
If you know the name of the company, but can't find the contact number, check from our listing of Scheme Participants.
Make sure you have your bill — and any other information that relates to your complaint — ready, in case you are asked about it. If the company's call centre representative can't sort it out for you, ask to be put through to a supervisor.
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‘Just call or email us — but the company needs a chance first.’
What happens next? Fact Sheet
Freecall:
|
1800 500 509
|
| Freefax: |
1800 500 549 |
| Interpreter: |
131 450 |
NRS:
National Relay Service Information
If you are deaf, or have a hearing impairment or speech impairment,
contact us through the National Relay Service
|
133 677 |
| Email: |
ewovinfo@ewov.com.au |
|