Wrongful disconnection payment (WDP)

the many ways that EWOV can help How to make a complaint How we handle cases Things EWOV can and can’t deal with Questions customers often ask us Understanding a high bill Help with paying bills Your supply has been cut off Concessions and grants information Pricing and billing Moving in or out Switching energy retailer Using energy and water efficiently Protecting consumers About meters Advanced Meters Power interruptions and surges Trees and powerlines Rental housing Complaint Form	Wrongful disconnection payment (WDP) Once you’ve sorted things out, you should consider whether the energy retailer acted appropriately in disconnecting your electricity or natural gas supply — whether it followed the requirements in codes and guidelines and, in particular, the law on ‘wrongful disconnection’ for electricity and natural gas. In December 2004, the Victorian Government introduced a law requiring energy retailers to pay residential customers whose supply was disconnected wrongfully, $250 a day — for each day they were without power, or part thereof. More about wrongful disconnection Return to Your supply has been cut off (or it’s about to be)