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Common causes of an unexpected high bill
A back bill — for some reason, the retailer bills you for a longer period than usual
A catch-up bill — your last bill was estimated and the estimate didn’t cover your actual usage, so you get an extra ‘catch-up’ amount in the next bill after your meter is read
Maybe you didn’t pay all of your last bill — this one may include the bit you didn’t pay
You’ve had visitors so you’ve been using more energy or water than usual
A billing mistake
Somebody in your household has been spending more time at home
One of your appliances isn’t working properly — e.g. your refrigerator has broken seals
You have a new appliance
Unusual weather has meant you’ve been using more heating or cooling than normal
The price of LPG changed based on the wholesale price.
More information:
Read our High Bills fact sheet
Ring your energy or water company to discuss the bill. If it’s a
backbill or catch-up bill, the customer service representative will be
able to tell you that.
Your retailer will also have information it can send you about causes of high bills.
Tips for using your energy or water efficiently
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