Hardship provisions

the many ways that EWOV can help How to make a complaint How we handle cases Things EWOV can and can’t deal with Questions customers often ask us Understanding a high bill Help with paying bills Your supply has been cut off Concessions and grants information Pricing and billing Moving in or out Switching energy retailer Using energy and water efficiently Protecting consumers About meters Smart meters Solar Power interruptions and surges Trees and powerlines Complaint Form Rental housing Issues categories	There are ‘capacity to pay’ provisions in the Energy Retail Code — a retailer must assess a customer’s capacity to pay in a timely manner, offer an instalment plan where appropriate and provide details on concessions. Amendments in 2006 to the Electricity Industry Act and the Gas Industry Act to require each energy retailer to have a hardship policy approved by the ESC. Return to Protecting consumers EWOV and the legal frameworks