Customer service code: metropolitan retail and regional

the many ways that EWOV can help How to make a complaint How we handle cases Things EWOV can and can’t deal with Questions customers often ask us Understanding a high bill Help with paying bills Your supply has been cut off Concessions and grants information Pricing and billing Moving in or out Switching energy retailer Using energy and water efficiently Protecting consumers About meters Smart meters Solar Power interruptions and surges Trees and powerlines Complaint Form Rental housing Issues categories	The ESC’s Customer service code for Metropolitan retail and regional water businesses covers residential and business customers of the metropolitan and regional urban water companies in relation to basic water and sewerage services. It sets out standards, practices and procedures that these water companies must follow in their dealings with customers. Provisions include: the requirement to develop and publish a customer charter with certain information the requirement to have a hardship policy rules about the restriction of water requirements relating to reliability of service your right to complain, to escalate the complaint and to be informed about EWOV if the complaint isn't resolved internally. Return to Protecting consumers EWOV and the legal frameworks