Protecting consumers | Got a Problem? | Energy and Water Ombudsman (Victoria)

the many ways that EWOV can help How to make a complaint How we handle cases Things EWOV can and can’t deal with Questions customers often ask us Understanding a high bill Help with paying bills Your supply has been cut off Concessions and grants information Pricing and billing Moving in or out Switching energy retailer Using energy and water efficiently Protecting consumers About meters Advanced Meters Power interruptions and surges Trees and powerlines Rental housing Complaint Form	Protecting consumers EWOV and the legal framework EWOV aims to achieve fair and reasonable outcomes. We have regard to the legal framework, especially as a set of minimum requirements, but fair and reasonable outcomes will take into account matters other than laws and regulations, such as good industry practice. Energy Retail Code Energy Marketing Code Hardship provisions Voltage Variation Compensation Guideline Other energy codes, guidelines and regulations Customer service code for urban water services Customer service code for rural water services Liquefied Petroleum Gas (LPG) Retail Code What if EWOV believes a code hasn’t been complied with? 'Do Not Call' Register