the many ways that EWOV can help How to make a complaint How we handle cases Things EWOV can and can’t deal with Questions customers often ask us Understanding a high bill Help with paying bills Your supply has been cut off Concessions and grants information Pricing and billing Moving in or out Switching energy retailer Using energy and water efficiently Protecting consumers About meters Advanced Meters Power interruptions and surges Trees and powerlines Rental housing Complaint Form	Switching energy retailer (and dealing with sales representatives) You can choose your energy retailer You don’t have to go onto a market contract Market contracts: some tips on choosing Comparing market contracts About door-to-door sales and phone sales Don’t want energy marketers contacting you?		Download a pdf of Fact sheet 3

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Last updated 13/07/10