What if I can’t afford to pay the bill by the due date? | Questions | Got a Problem?

the many ways that EWOV can help How to make a complaint How we handle cases Things EWOV can and can’t deal with Questions customers often ask us Understanding a high bill Help with paying bills Your supply has been cut off Concessions and grants information Pricing and billing Moving in or out Switching energy retailer Using energy and water efficiently Protecting consumers About meters Advanced Meters Power interruptions and surges Trees and powerlines Rental housing Complaint Form	What if I can’t afford to pay the bill by the due date? It's important to tell the company — so, the first step is to ring the contact centre. All the water, electricity and natural gas retailers have hardship programmes. They're used to dealing with people in financial difficulty. If the issue can't be resolved with the person in the contact centre, ask to be put through to the hardship team. LPG retailers do not have hardship programmes but can offer payment arrangements. They should also have information on available Concessions, local financial counsellors and efficient use of LPG appliances. However, there’s no obligation for LPG retailers to assess a customer’s capacity to pay, or to take that into account. See our Help with paying bills webpage and fact sheet on Payment assistance. Return to Questions customers often ask us