How to make a complaint

You need to give the company opportunities to sort it out

Before you contact EWOV with your complaint, you must first try to resolve the issue with your electricity, gas (including LPG) or water company.

If you're not sure which company you're with, check your bill.

If you know the name of your company, but can’t find the phone number, check our list of EWOV scheme participants.

If the company’s call centre representative can’t sort it out for you, ask to speak with a supervisor or someone else at a higher level.

You’re not satisfied with the company’s response

EWOV can help if you've tried, but you can't sort the matter out with the company directly.

Ring us on 1800 500 509 (Freecall)

Calls from restricted phone services — ring 12550 (Telstra reverse charges) and quote (03) 9649 7599 — we will accept the reverse charges and the call cost

Calls from mobile phones may attract charges — we can ring you back

Other ways to contact us:

Online Complaint Form

Freefax: 1800 500549

Email (for complaints and enquiries)

Post: GPO Box 469 Melbourne Vic 3001

Interpreter service: 131 450

National Relay Service: 133 677 (speech and hearing impaired)

If you want someone to act on your behalf, you must give them permission to do so.

You can do this by filling in an Authority to Act form:

Authority to Act form for an individual 
Authority to Act form for a business
Authority to Act form for Members of Parliament/Electorate Officers

These forms are also available in other languages.  Please call us on 1800 500 509 if you’d like a form in another language.