Got a problem with energy and water companies? | Energy and Water Ombudsman (Victoria)

How to make a complaint How we handle cases Things EWOV can and can’t deal with Questions customers often ask us Understanding a high bill Help with paying bills Your supply has been cut off Concessions and grants information Pricing and billing Moving in or out Switching energy retailer Using energy and water efficiently Protecting consumers About meters Smart Meters Power interruptions and surges Trees and powerlines Rental housing	GOT A PROBLEM? This section of EWOV’s website provides assistance and information to customers of Victoria’s energy and water companies who may have a query or complaint about the service they’re receiving. The information here will hopefully answer your query — if it doesn’t, you can contact us.		To see a full set of case studies download a pdf of Resolution 27

GOT A PROBLEM?