EWOV values its ongoing constructive relationship with Victorian community agencies to date and looks forward to continuing this collaborative work.

It is our aim to serve the community by offering an independent alternative dispute resolution service. Furthermore, it is the Ombudsman’s goal to also provide access for community agencies to useful industry information through publications and face to face contact. In particular, we publish Connect, a quarterly electronic newsletter for community agencies.

In this section you will learn more about how to represent a client when dealing with EWOV and what EWOV's community outreach work includes.

Does your client have a problem with an energy or water company?

How does EWOV deal with the complaint?

Are you handling the issue for your client?

Has your client’s supply been disconnected or restricted?

EWOV’s community outreach work

Useful contact info for community agencies

Basic Energy and Water Fact Sheet
Basic information about EWOV and energy providers, for people who speak English as a second language.

EWOV held a workshop on energy marketing at Spectrum Migrant Resource Centre, 9 December 2008