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SI/2008/48
We were contacted by a customer who was concerned by the information a retailer was requesting on its hardship form.
The form required detailed and private information regarding expenses, income and debt, some of which may not be necessary to assess financial hardship.
EWOV contacted the retailer who decided it would use the phone rather than the form in order to obtain detailed hardship information. The retailer has since released a new form which doesn't ask for as much information, looked instead at the underlying issues.
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