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Gas bottle fee wrongly charged
SI/2007/57
About 30 liquefied petroleum gas (LPG) customers were incorrectly charged a gas bottle fee after the LPG retailer scaled its operations down from two distributors in an area to one. Customers who had been with the redundant distributor continued to be billed a bottle fee by that distributor.
EWOV identified this issue as systemic from a single complaint.
The LPG retailer identified all affected accounts and arranged refunds where necessary. In addition, it updated its intranet to ensure its staff had current information about distributors when attending to customer enquiries.
Return to full list of Systemic issues
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