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SI/2008/8
An electricity distributor did not notify approximately 2,000 customers of planned electricity outages associated with network maintenance. The distributor advised that notification letters were not sent to these customers due to a batch file not being processed by a printing contractor.
EWOV received two complaints and advised the Essential Services Commission (ESC) about this systemic issue.
The distributor advised it had deferred all non-urgent work and endeavoured to contact customers affected by urgent works by telephone. They also advised that it had changed its processes to better track the information it sent to the printing contractor.
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