|
SI/2007/56
An electricity customer with an electronic meter complained that over an 18 month period there had been billing delays.
In reply to the EWOV complaint, the retailer stated that there were billing delays affecting some of its customers with interval electricity meters. Interval meter data was being received, but billing system issues had caused some bills to be delayed. EWOV referred the issue to the Essential Services Commission (ESC).
The retailer was replacing its billing system and advised the delays would be addressed as part of that upgrade. The retailer's responses to customers affected by these billing delays included apologies, manually issued bills, account reductions in recognition of the customer service issues and the inconvenience the delays had caused.
Return to full list of Systemic issues
|
|
|
|
|