Gas case studies

snapshots of EWOV investigations Electricity case studies Gas case studies Dual fuel case studies Water case studies Binding Decision case studies Systemic issues	Gas case studies Digging into high bills Stalemate over damaged pipe Inaction adds to distress Contact efforts inadequate Disconnection assessed as 'wrongful' WDP not payable — rules were followed Old bills don’t disappear—they still have to be paid Previous bad debt stands in the way of LPG supply Disputed payment goes nowhere Credit rating affected by non-payment		To read more case studies of systemic issues download a pdf of Resolution 27