Case Studies

Electricity case studies Gas case studies Dual fuel case studies Water case studies Binding Decision case studies Systemic issues	CASE STUDIES Most complaints investigated by EWOV are resolved through conciliation. The following electricity, gas, dual fuel and water case studies demonstrate the range of complaints received and the outcomes achieved through EWOV investigations over the past year. The initials used have no relevance to the name of the actual customer in each case. Of over 157,000 cases to 31 December 2008, only 36 have required the Ombudsman to make a Binding Decision — and no Binding Decisions have been necessary since 2003. We also have a responsibility to identify systemic issues and potential compliance issues from the cases we receive — and, as appropriate, report these to relevant companies and regulatory authorities.		To read more case studies of systemic issues download a pdf of Resolution 27

Last updated 05/03/10