|
If you are unable to resolve a problem with your electricity, gas or water provider, the Energy and Water Ombudsman (Victoria) can help. Our services are free and independent.
Remember that you must try to solve the problem with your electricity, gas or water provider before you call us.
| Hours The Energy and Water Ombudsman (Victoria) telephone lines are open between 8:30am and 5pm, Monday to Friday |
| Ring us on 1800 500 509 (Freecall) |
Interpreter service: 131 450
Please Note: you can call us on 1800 500 509 and we will organise an interpreter for you.
Calls from restricted phone services — ring 12550 (Telstra reverse charges) and quote (03) 8672 4460 — we will accept the reverse charges and the call cost.
Calls from mobile phones may attract charges. Let us know you are calling from a mobile phone, and we can ring you back if you are worried about the cost of the call.
|
National Relay Service (for the hearing and speech impaired):
| |
Local Call
|
Toll Free
|
|
National Relay Service website
|
|
Speak and Read
If you can speak,
but cannot hear
|
133 677
|
1800 555 677
|
|
Type and Listen
If you can hear,
but not speak
|
133 677
|
1800 555 677
|
|
Type and Read
If you can't hear,
and don't use your voice
|
133 677
|
1800 555 677
|
|
Speak and Listen
If you are hard
to understand on the phone
|
1300 555 727
|
1800 555 677
|
|
Acting on behalf of someone else - If you want somebody to act on your behalf, or someone wants you to act on their behalf, permission needs to be given. This can be given by filling in an Authority to Act form:
Contact us online:
|
Contact us by Mail or Fax:
Postal Address: Reply Paid 469
Melbourne VIC 8060
Please Note: we accept letters written in braille Fax: 1800 500 549 (Freefax) |
|
|
|