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"EWOV is a wonderful organisation, with a great culture, where staff are very valued." (former EWOV staff member, 2007)
Working in complaints handling is demanding work. We want to recruit the best staff possible, and so we offer a package of attractive benefits to attract, and retain, good staff. This is good for all stakeholders.
Great culture
- Clear cultural values statements
- Diversity in recruitment
- Positive culture, articulated in EWOV Cultural Values
- Clear rules
- Regular meetings with your manager
- Clear position descriptions with clear duties, responsibilities and key selection criteria
- Performance appraisal program
- Open communication
- Information provided to staff about all important matters
- Pride in EWOV's success, and as a moral and ethical workplace, contributing funds raised by smart casual dress on Fridays to charity
- Fair disciplinary processes
- Performance management
- Debriefing time after difficult customer call, or upsetting incident
- Positive feedback shared with the whole office
- Great people to work with, often ongoing friendships
Good working conditions
- Long service leave at the rate of 13 weeks after 10 years
- 12 weeks paid maternity leave, one week paid paternity leave, as well as up to 40 weeks (maternal) and 51 (paternal) unpaid parental leave (total 52 weeks paid and unpaid)
- Competitive salary packaging
- Rostered Days Off
- FBT rebateable employer
- Group Life Cover, life and disability insurance
- Salary sacrifice into superannuation
- Choice of complying superannuation fund
- Reward and recognition program
- Increase in eligibility for performance bonus after two years
- Two extra days leave over Christmas in recognition of good service
- Half day leave on the anniversary of start date at EWOV
- Full day of leave for your birthday
- Scheduled overtime paid at time and a half
- Flexible working arrangements: part time work, change in working hours and staff personal day time appointments catered for, subject operational requirements
Other benefits for employees
- Massage monthly, first 15 minute massage compliments of EWOV, subsequent sessions paid for by employee
- Fruit twice a week
- Employee Support Service
- Work life and Wellbeing Program - fortnightly sessions in work time
- Annual 'flu injections
- Regular staff networking with EWOV staff and with staff from other Ombudsman schemes
- Social Committee and activities
- Annual staff dinner
- Annual staff Christmas lunch
- Book and DVD Clubs
- Monthly birthday snacks
- Team drinks
- Smart casual dress on Fridays
- Christmas gifts and Easter chocolates
- Opportunities to participate in community outreach, presentations and projects work, including metropolitan and regional visits
- Paid study leave
- Annual independent review of remuneration to ensure currency
Input into decision-making
- Staff input into decision making, through consultation and working groups
- Whole staff meetings quarterly with a Bulletin providing a monthly update
- Team meetings monthly
Opportunities for career development
- Variety of skill and personal development
- Comprehensive learning and development program, including induction and buddies
- EWOV study bursaries for work related course fees
- Career paths
- Variety/multi-skilling within teams
- Promotional opportunities
Good working environment
- Great work environment
- Good equipment and resources, including an intranet
- Quick IT helpdesk response time
- Large bright staff lunch room
- Two kitchens, one with a great coffee making machine
- Tea, coffee (with two great coffee machines) and milk provided
- Environment Committee with environmental strategies for workplace e.g.: recycling; double-sided printing
Download Staff Benefits PDF for easy printing
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