Other roles

While EWOV has been set up to conciliate individual cases, we have a responsibility to identify systemic issues and potential compliance issues from the cases we receive — and, as appropriate, report these to relevant companies and regulatory authorities.  This assists in preventing further issues from arising and also may lead to redress for consumers affected by an issue but not complaining about it.

We also draw on the issues arising from EWOV cases to make submissions to the public consultation processes of other bodies.

Through an integrated community liaison strategy, we work hard to reach different stakeholder groups with information relevant to their interests and needs.

EWOV works with other Ombudsmen to reach out to the community.