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Jobs at EWOV
The Energy and Water Ombudsman (Victoria) (EWOV) is a not for profit
company limited by guarantee which investigates and resolves complaints
made by electricity, gas and water customers. We're independent of
government and industry and currently form a team of 100.
EWOV is an equal opportunity employer. It promotes a safe and healthy, harassment-free workplace. EWOV has a professional image policy which all staff must follow.
Research and Communications Manager (RCM)
EWOV is currently seeking an RCM.
Reporting to the Ombudsman, and working as part of a small dedicated and professional team, the RCM is a new role responsible for complaint research, analysis, information and reporting (with internal and external stakeholders).
The team will consist of 2 Senior Research and Communications Officers, 3 Research and Communications Officers and a Communications Officer.
The salary package is $100,000 to $110,000 plus superannuation.
To apply, please send us a cover letter, resume and a document addressing the selection criteria and email it to ewov.confidential@ewov.com.au by Friday 3 September 2010. Refer to position description below, which details the responsibilities of the role and the key selection criteria.
Position Description: Research and Communications Manager
Conciliator and Intake Officers
Intake Officer
EWOV is currently seeking Intake Officers for a 12 month contract with a view to permanency. Part time and full time candidates will be considered.
Reporting to an Inquiry Team Manager, and working as part of a small dedicated and professional team, Intake Officers:
- handle the receipt and processing of enquiries, mostly by phone;
- refer cases for investigation to Conciliators;
- refer relevant cases to providers and other organisations;
- prepare initial correspondence to customers.
The salary package, inclusive of super, is $58,589.25.
To apply, please send us a cover letter, resume and address the selection criteria, which is found in the Position Description below, and email it to ewov.confidential@ewov.com.au. Applications close COB on Monday 6 September 2010.
Position Description: Intake Officer
Conciliator
EWOV is currently seeking Conciliators for a 12 month contract with a view to permanency. Part time and full time candidates will be considered.
Reporting to a Conciliation Team Manager, and working as part of a small dedicated and professional team, Conciliators work on multiple cases ranging from initial enquiry, through to case investigation and resolution. The cases range from simple to complex.
The salary package, inclusive of super, is $73,557.32.
To apply, please send us a cover letter, resume and address the selection criteria, which is found in the Position Description below, and email it to ewov.confidential@ewov.com.au. Applications close COB on Monday 6 September 2010.
Position Description: Conciliator
EWOV Organisation chart
EWOV Cultural values
EWOV Staff benefits
If you have any questions, please call EWOV reception
on (03) 9649 7599.
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