EWOV Guiding principles | About EWOV | Energy and Water Ombudsman (Victoria)

Corporate governance History Complaint handling Other roles What’s our mission? Guiding principles Jobs at EWOV Contact Us Scheme participants EWOV's Policies Working with other Ombudsmen Staff benefits EWOV Cultural Values	Guiding principles EWOV operates according to a number of guiding principles: Independence: complaint resolution not advocacy Access: readily accessible to individual customers Equity: fairness to all parties Quality: highest professional standards Effectiveness: high calibre people, supported by training and technology Efficiency: optimal use of resources Community awareness: foster community awareness Linkages: effective links and working relationships It also complies with the Benchmarks for Industry-Based Customer Dispute Resolution Schemes published in 1997 by the Commonwealth Department of Industry, Science and Tourism. These National Benchmarks focus on the principles of accessibility, independence, fairness, accountability, efficiency and effectiveness.		EWOV complies with the Benchmarks for Industry-Based Customer Dispute Resolution Schemes.