Integrity

• We maintain and protect our independence.
• We always maintain and are sensitive to confidentiality.
• We take responsibility for our  mistakes.
• We keep our promises and do what we say we are going to do.
• We understand our responsibilities in relation to conflict of interest.
• We acknowledge the work of others.
• We provide positive and constructive feedback.
• We are honest in our words and actions.
• We are accountable for our work and actions.

Fairness in our dealings and approach

• We remain impartial.
• We engage in active listening.
• We accommodate individual needs.
• We recognise and manage our personal biases.
• We are accessible.
• We are empathetic.
• We are tolerant  and understanding of different approaches.
• We respect diversity.
• We set and maintain fair standards and boundaries.
• We effectively balance competing needs and wishes within the framework of our Charter and workplace.

Quality and excellence

• We develop and maintain high work standards
• We reflect on our work and actively seek ways to improve
• We continuously improve our systems and processes
• We are willing to give new ideas a go
• We share information with each other
• We are open to feedback
• We organise our time and our work priorities well, and use our systems effectively always present a professional image
• We encourage and reward initiative
• We  have a desire to continue learning
• We are committed to our work and our colleagues
• We recruit and develop talented people
• We work to build on EWOV’s positive reputation
• We strive to be a known leader in alternative dispute resolution   

Positive, friendly and approachable

• We actively seek out ways to recognise good behaviour
• We look to build our self confidence and the confidence and resilience of others in our sphere of influence
• We see the good in people
• We develop and utilise constructive personal dispute resolution skills
• We are tolerant  and understanding of different approaches
• We are polite and courteous
• We are good at sharing information, knowledge and experiences
• We are aware of the impact we have on others, our workplace and our environment
• We take responsibility for our own behaviour
• We are friendly and approachable
• We are patient and caring in how we treat people
• We are sensitive to different people’s styles and expectations
• We communicate our own expectations and personal boundaries
• We foster an inclusive workplace
• We are good humoured