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ABOUT EWOVThe Energy and Water Ombudsman
(Victoria) (EWOV) receives, investigates and facilitates the resolution
of customer complaints about electricity, gas and water companies
operating in Victoria. Its services are free to consumers.
EWOV
is an industry-based external dispute resolution scheme. This means,
EWOV is not Government-related and does not report to the Minister.
However, as part of their licence obligations, energy and water
companies are required to participate in the scheme.
EWOV
is fully industry-funded, so the cost of resolving complaints is met by
the companies in the scheme, not by taxpayers. Costs are calculated
according to the number of complaints against each company. EWOV
currently has 48 energy and 19 water scheme participants.
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